Every entrepreneur remembers their first resignation letter. Mine was a gut punch that taught me everything about loyalty, systems, and when to let doors stay closed. When we started Nsano, we were a band of believers weaving code and hope in equal measure. Every late night carried more than deadlines; it carried trust, sacrifice, and the fragile belief that we could build something extraordinary. Then Peter (an alias) left. Peter wasn't just another hire - he was family.

In 2011, a few of us were working out of Busy Internet, convinced we were building Ghana’s next big e-commerce platform. We called it Launchpad. The name was already taken, so we became Nsano — a name we worried was too local for our global ambitions. What we didn’t know was that the detours ahead would matter far more than the plans we had on paper. One such detour came through a friend from my eTranzact days. He had an idea: a USSD sales-tracking tool that would let salespe

I was angry and heartbroken. The $80,000 had already gone into paying debts, salary arrears, and initial costs. And it wasn't just about money. It was about respect and honouring agreements. John Addo, Head of Corporate (later MD) and Mary Brown, the DMD, advised me not to walk away. "You've come too far," John said. I slept on it, went back to the MD, and accepted his terms. His response was curt: "Good, good, let's continue." No gratitude. No acknowledgment. Just business.

Nsano cut its teeth building mobile banking and ancillary solutions for financial institutions. We had a standard "Money Merchant" proposal we shopped around. The price? 12,000 cedis flat. After some success deploying for Adehyeman and Opportunity International Savings and Loans, we set our sights higher and approached Prudential Bank (PBL) in 2014. Our team was directed to Frank Ankamah, Head of e-Business, who glanced through the proposal, laughed and asked who the CEO was.

We had a Big Hairy Audacious Goal. To some, it was daring and inspiring. To others, just naive optimism. The goal? To be the single point of access for mobile money platforms across Ghana. By 2014, Nsano needed to scale its technical capabilities. Banks wanted to connect to mobile money. Mobile money operators needed integration partners they could trust. I knew we needed someone with deep mobile money experience to join as our technical co-founder. I found what seemed like t